Question 1

Do I need a referral to get started?

Accepted Answer

No. You can contact us directly. If you'd like a Medicare rebate, you'll need a GP Chronic Condition Management Plan and a referral from your GP first. NDIS participants and private clients can get started at any time.

Question 2

How do I refer myself, my child or a client?

Accepted Answer

Use the Refer Now button anywhere on our website. It takes a few minutes to complete, and our team will be in touch to talk through next steps. You can also call us on (02) 9052 6095.

Question 3

How long is the wait for an appointment?

Accepted Answer

New clients are usually offered an appointment within about two weeks. We'll give you a clearer timeframe when we contact you.

Question 4

What happens at the first appointment?

Accepted Answer

The first appointment is an assessment. We get to know you or your child, talk about your concerns and goals, and complete any relevant testing. We'll share our first impressions on the day, then send a written report with recommendations.

Question 5

What age groups do you work with?

Accepted Answer

We work with toddlers, children, teens and adults, including older adults. Each clinician has their own areas of interest, and we'll match you with the right person.

Question 6

Can I get a Medicare rebate?

Accepted Answer

Yes, if your GP has prepared a GP Chronic Condition Management Plan and referred you for allied health services. This provides a Medicare rebate on up to 5 sessions per calendar year, shared across all allied health services. The referral doesn't need to name a specific clinic, so you're free to choose us.

Question 7

Are more Medicare sessions available for children?

Accepted Answer

Yes, for many. Children and young people under 25 with autism, stuttering, a speech sound disorder, cleft lip and/or palate or another eligible condition may access up to 8 assessment and 20 treatment sessions with a Medicare rebate. Ask your GP or our team whether your child is eligible.

Question 8

Can I use my NDIS plan?

Accepted Answer

We're a registered NDIS provider and work with self-managed, plan-managed and agency-managed participants. Children under 9 may also access support through the NDIS early childhood approach.

Question 9

Can I claim through private health insurance?

Accepted Answer

If you have extras cover that includes Speech Pathology, you may be able to claim a rebate. Check with your insurer for your rebate amount and annual limits.

Question 10

How much do sessions cost?

Accepted Answer

Fees depend on the type of session, its length and how it's funded. Contact our team and we'll explain all costs and your funding options before you start.

Question 11

Where are appointments held?

Accepted Answer

Most appointments are at our clinic at Level 1, 552 Hume Highway, Yagoona, or via telehealth. For adults, we also visit people at home and in residential aged care. For children, we offer a limited number of home, preschool and school visits.

Question 12

Do you offer telehealth?

Accepted Answer

Yes. Telehealth works well for many types of therapy, especially parent coaching and adult therapy, and it can make sessions easier to fit around work and family life.

Question 13

Can therapy be in Arabic?

Accepted Answer

Yes. Our Speech Pathologists speak English and Arabic, so we can assess and provide therapy in the language you or your child use most, and involve family members who are more comfortable in Arabic.

Question 14

Can family members come to sessions?

Accepted Answer

Yes, and we encourage it. Family and carers play a big part in progress, so we'll show you what we're working on and how to support it at home.

Question 15

How long until we see progress?

Accepted Answer

It depends on the person, their goals and how often they attend. Some people notice changes within a few weeks, while others progress more gradually over months. We review goals regularly and keep you informed.

Question 16

How do I refer a patient or client?

Accepted Answer

Use our online referral form via the Refer Now button, or email us at info@mustardseedhealthcare.com.au. Please include any relevant reports and the funding type if known. We don't currently accept fax or secure messaging referrals.

Question 17

Will I receive a report?

Accepted Answer

Yes. With consent, we send an initial assessment report to the referring GP, usually within two weeks of the assessment, and keep you updated on progress.

Question 18

Do you accept referrals from support coordinators and NDIS planners?

Accepted Answer

Yes. We regularly work with support coordinators, plan managers and early childhood partners, and can provide reports to support NDIS planning and reviews.

Question 19

Do you work with other allied health professionals?

Accepted Answer

Yes. With consent, we collaborate with Occupational Therapists, Physiotherapists, Psychologists, Dietitians and other members of the care team so everyone works toward the same goals.

Frequently Asked Questions

Getting Started

Funding and Fees

Appointments and Therapy

For Referrers

Ready to Get Started?