Privacy Policy

Information we collect

We collect the information we need to provide safe, high-quality Speech Pathology services. This may include:

• Your name, date of birth, address, phone number and email
• Details of a parent, guardian, carer or other contact
• Health information, including medical history, diagnoses, reports from other health professionals, assessment results, therapy notes and progress
• Funding details, such as NDIS, Medicare, private health insurance or billing information
• Information you provide when you contact us, refer someone to us or apply for a job

We only collect sensitive information, such as health information, with your consent or where the law allows.

How we collect it

We collect information directly from you wherever possible, including through our referral form, website contact form, phone calls, emails and appointments. With your consent, we may also collect information from others involved in your care, such as your GP, other health professionals, your child's school or preschool, NDIS plan managers or support coordinators.

Why we collect it

We use your information to:

• Assess, plan and provide Speech Pathology services
• Communicate with you about appointments and your care
• Share reports and updates with your referrer and care team, with your consent
• Process payments and claims with the NDIS, Medicare, private health insurers or plan managers
• Meet our legal, professional and insurance obligations
• Improve our services

If you don't provide the information we need, we may not be able to provide our services safely.

Who we share it with

We only share your information for the purpose it was collected, with your consent, or where the law requires or allows it. This may include:

• Your GP, referrer and other health professionals involved in your care
• The NDIA, plan managers or support coordinators, for NDIS-funded services
• Services Australia (Medicare) and private health insurers, for claims
• Schools or preschools, only with your consent
• Our trusted service providers, such as practice management, email and IT providers, who must keep your information secure

We never sell your information or share it for marketing purposes.

How we store and protect it

Client records are stored securely in Splose, a cloud-based practice management system with restricted access, password protection and encryption. Only staff who need your information to do their job can access it. Some of our service providers may store information outside Australia. Where this happens, we take reasonable steps to make sure your information is protected to a standard consistent with Australian privacy law.

How long we keep it

As required by NSW law, we keep health records for at least 7 years after the last service for adults, and until a child turns 25. After that, records are securely destroyed.

Our website

Our website uses Google Analytics and Google Ads cookies to understand how people use the site and to measure our advertising. These tools collect information such as pages visited and device type, but not your name or health details. You can block or delete cookies through your browser settings.

When you submit our website contact or careers form, your details are stored securely and emailed to our team so we can respond. Our referral form is hosted by Splose, our practice management system.

Accessing and correcting your information

You can ask to access the information we hold about you, or ask us to correct it if it's inaccurate. Please contact us using the details below. We'll respond within 30 days. In limited circumstances allowed by law, we may decline access and will explain why.

Data breaches

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.

Questions and complaints

If you have a question or concern about your privacy, please contact our Privacy Officer first:

We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the NSW Information and Privacy Commission (ipc.nsw.gov.au, 1800 472 679).

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.